IT Ops Engineer

About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you’re building on our platform, supporting our customers, or shaping our story: You can just ship things.

About The Role:

The successful candidate will be expected to work onsite in our SF location (in person 5x a week) to effectively collaborate with our team and support our office’s IT needs.

We are expanding our IT team and are looking for a capable IT professional to help us keep up with our company’s growth.

This role is primarily focused on managing the daily IT needs of our in-office staff, ensuring that everyone has the technical support they need to work effectively.

You’ll be the first point of contact for any IT-related issues in the office, from troubleshooting hardware and software problems to supporting in-office events In addition to handling help desk duties, you’ll also have the chance to work on various IT projects that affect both our local and global teams. skills and take on more responsibility in a supportive and dynamic team.

If you’re good at figuring out technical problems, enjoy helping others, and want to grow your IT career, we’d like to meet you. What You Will Do:

• Serve as the first point of contact for our in-office staff for all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and efficient operation of all systems.
• Support our global workforce with IT-related issues in an effective and collaborative manner.
• Assist in the maintenance and monitoring of the office’s IT infrastructure, including workstations, conference rooms, network devices, and software applications.
• Pair with the other members of the IT team on various projects, from upgrading system infrastructure to implementing new technology solutions. Contribute to planning, execution, and monitoring of projects to enhance our IT capabilities.
• Utilize IT ticketing systems to manage help-desk requests and tickets as needed.
• Help with the creation, management, and support of user accounts and access controls. Ensure employees have the necessary resources and permissions to perform their jobs effectively.
• Develop and maintain comprehensive documentation for IT systems and procedures.
• Work closely with other departments to support their technical needs and ensure IT alignment with business goals. Participate in cross-functional projects to support company-wide initiatives.
• Partner with our Onboarding team to help procure equipment, set up accounts, and ensure a positive experience for new employees.
• Assist the Workplace Service team to ensure we maintain a world-class office environment.

Whom will this role interact with?

• Office Manager.
• Execs.

Actual salary will be based on job-related skills, experience, and location. The San Francisco, CA base pay range for this role is $116,000 – $174,000. compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.