Customer Service Representative (m/f/d) – Technical Support in Customer Support Department
in Webgo - Germany, Hamburg
Not specified
Full-time
Senior
Permanent
Job description
See job offer description.
Webgo, one of Germany’s leading hosting providers, is looking for a Customer Service Representative in technical support.
Your tasks:
- Handle customer inquiries via phone, email and chat.
- Resolve technical issues with hosting, domains, email.
- Document customer interactions.
- Recommend products and upgrades when appropriate.
- Collaborate with technical teams on complex issues.
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Benefits
- Modern workplace in Hamburg.
- Friendly team culture.
- Training and development opportunities.
- Competitive compensation.
- Customer service experience.
- Solid IT knowledge (hosting, email, DNS).
- German fluency; English is a plus.
- Strong communication and problem-solving skills.