IONOS Q3 2026: 370,000 Customers Added in Nine Months. Most Were Outside Germany.

IONOS added about 370,000 customers in the first nine months of 2026, reaching 7.00 million. In the same period of 2025, it added 210,000. Most of this year’s growth came from outside Germany, where the customer base grew by 260,000, against 110,000 at home. Customers abroad now outnumber those in Germany, 3.58 million to 3.42 million.

Revenue rose 7.6% to €1,054.6 million, or 8.4% excluding currency effects, according to the results IONOS Group published on November 12. Adjusted EBITDA grew 5.9% to €390.3 million, and the company confirmed its forecast for 2026.

The Customer Base Has Shifted Abroad

IONOS reports its customers in two groups, domestic and foreign. A year ago the two were almost level, with domestic customers slightly ahead. By the end of 2025 the foreign group had moved in front, and in the first nine months of 2026 it added more than twice as many customers as the domestic one.

Over twelve months, IONOS added 470,000 customers, 320,000 of them abroad. IONOS puts its net additions at 180,000 in the first quarter, 100,000 in the second and 90,000 in the third. The third quarter took the base from 6.91 million at the end of June to 7.00 million. IONOS describes churn, the share of customers who leave each month, as about 1%. Outside Europe, its results presentation puts annualized revenue in the United States, Canada and Mexico at about €140 million.

Web Presence & Productivity Brings 83% of Revenue

The Web Presence & Productivity business, which covers hosting, domains, website builders, email and related products, brought in €870.7 million in product revenue over nine months. A year earlier it was €812.1 million, so revenue rose 7.2% by our calculation. It accounts for 83% of the group’s revenue. In the third quarter, the business grew 8.0% to €289.3 million. Excluding hosting services that IONOS provides to companies of the United Internet group, to which it belongs, the group’s revenue grew 9.9% in the third quarter. That is faster than the reported 9.0% because those intra-group services fell to €8.7 million from €10.5 million.

IONOS attributes the growth of its core business to new customers and to upselling and cross-selling to existing ones. It also credits continued growth in its virtual private server products and in its Enterprise Cloud business with large customers. Cloud Solutions, which covers public and private cloud, grew faster from a smaller base: €157.7 million over nine months, up from €136.0 million, a rise of 16.0% by our calculation.

Spending on Growth, Severance and the Sedo Sale

IONOS describes its investment in customer growth as “even higher” than in the prior year. Its purchased marketing services rose by €17.3 million, or 18.8%, an increase the interim statement calls temporary. The company attributes the 0.6-point dip in the nine-month margin to timing differences in that spending. In the third quarter, EBITDA rose on revenue growth and “a higher margin resulting from economies of scale and pricing effects,” according to the interim statement.

The transformation program IONOS announced in September is only starting to show in the figures. Of €1.5 million in severance-related adjustments to EBITDA over nine months, IONOS’s results presentation links €1.3 million to the program. At the time, IONOS put the one-time restructuring costs at about €35 million, to be recognized primarily in the fourth quarter. They are treated as a special item that does not affect the adjusted EBITDA guidance.

Sedo, the domain marketplace IONOS put up for sale in September 2025, is reported as a discontinued operation, so its revenue is excluded from the figures for both years. According to the interim statement, the sale negotiations are at an advanced stage, and IONOS expects to complete the transaction by the end of 2026.