For the past two years, the same prediction has been repeated across tech media. AI will replace customer support. Chatbots will answer everything. Support teams will shrink or disappear. It sounds convincing in theory. In practice, companies that actually run AI in production are discovering something very different.

In the hosting industry, the “right moment to sell” often feels like a distant point on the map: first I’ll grow, then I’ll hire, then...

The web hosting market continues to grow, but running a hosting business is becoming more complex each year. A global survey of 446 hosting providers...

When people talk about AI in customer support, they usually imagine a chatbot answering simple questions. But in reality, the most interesting implementations go much deeper than that. A good example is Hosting.com - a global hosting company with more than 900 employees and around a million support conversations every month.

European digital services group team.blue has announced the acquisition of the Czech B2B sales platform Saleskit. The company shared the news in a post published on its official LinkedIn profile.

Nothing explodes on March 15 at 00:00, and existing certificates keep their original expiry dates. The change hits when you issue or reissue certificates from that point on: the maximum lifetime drops to 200 days, and the industry is already committed to shrinking it further.

CloudFest, one of the largest events focused on internet infrastructure, will return in 2026 with a larger footprint and new areas for attendees. The organizers...

A major outage hit Amazon Web Services in the United Arab Emirates after “objects” struck a data centre building, causing sparks and a fire. Local emergency crews cut power to the facility as they worked to put out the fire. What started as a problem in one Availability Zone later spread into a wider regional failure, with two zones.

Hosting has a simple job description: keep websites online, fast, and fixable. “Fixable” is the part most AI demos conveniently skip. A site can look impressive in a screen recording and still be a nightmare the moment a real customer opens a ticket that starts with, “Something broke - can you help?”

If you run a hosting business, you already know this story, even if you’ve never named it. A customer buys a plan, logs into WordPress, clicks around for a minute… and then you see the ticket. “Please cancel.” When you check their site, it’s still the default post. Nothing built, nothing launched, nothing connected to a real goal.