Sr. Customer Growth Specialist | LATAM + Philippines

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud – managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us.

We are seeking a Sr. Customer Growth Specialist! About the Role The Senior Customer Growth Specialist is a post-sales, outbound role focused on generating expansion pipeline from our long-tail customer base.

This role sits at the intersection of Customer Success and Sales, with a clear mandate: identify customers with growth potential, engage them proactively, and create qualified expansion opportunities. This is a high-activity, commercially focused role. You will work from data, signals, and insights to prioritize outreach, qualify opportunities, and hand off expansion pipeline to Customer Success Managers or Sales partners. While customer experience matters, success in this role is measured primarily by pipeline creation.

What You’Ll Do:

• Proactively engage existing Backblaze customers through outbound outreach (email, calls, LinkedIn, etc.).
• Identify expansion opportunities using signals such as product usage, intent data, account activity, and engagement trends.
• Qualify customer needs, timelines, and expansion potential through discovery conversations.
• Create and progress qualified expansion opportunities in Salesforce.
• Partner closely with Customer Success Managers, Technical Account Managers, and Sales to ensure clean handoffs.
• Maintain strong CRM hygiene and accurate activity tracking.
• Participate in ongoing enablement and feedback loops to improve messaging, targeting, and conversion rates.

How Success Is Measured

• Expansion pipeline generated (primary metric).
• Opportunity quality and conversion to closed-won.
• Outreach activity and engagement rates.
• Accuracy and consistency of CRM data.
• Collaboration and handoff quality with CS and Sales partners.
• Experience selling to existing customers (expansion, upsell, cross-sell).
• Familiarity with SaaS, cloud infrastructure, or usage-based pricing models.
• Experience working with long-tail or high-volume customer segments.

At this point, we hope you’re feeling excited about the job description you’re reading. Even if you don’t meet every Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice. #LATAM