Call Center Trainer

What you’ll do & how you’ll make your mark

• Facilitate new hire, onboarding, product, systems, process, and specialty training programs.

• Deliver engaging instructor-led and blended learning experiences using adult learning best practices.

• Develop, update, and improve training modules, presentations, facilitator guides, infodocs, handouts, job aids, and other learning materials.

• Participate in Training Needs Analysis, Gap Analysis, Performance Development, and other learning initiatives.

• Evaluate learner performance and training effectiveness using assessments, feedback, and performance data.

• Provide coaching, mentoring, motivation, and actionable feedback to support learner success.

• Partner with Operations, Human Resources, Workforce Management, Quality, and other stakeholders to identify training needs and support business requirements.

• Coordinate training schedules, resources, learner records, and other activities required for successful training delivery.

• Monitor live or recorded customer interactions, when applicable, and provide actionable developmental feedback.

• Continuously identify opportunities to improve learning programs based on learner needs, performance data, and business priorities.

Why you’ll love us.

• Work-life balance.Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences.We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

• We care about you.We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

• Where can we take you?Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.