Data Center Operations Manager, COL5

About Our Company: Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service.

Backed by one of the largest North American infrastructure funds, Cologix’s experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position Cologix is seeking a Data Center Operations Manager to lead 24×7 operations across our Columbus data center facilities.

This role is responsible for the safe, reliable, and compliant operation of mission-critical environments while building and leading a high-performing, accountable operations team. The Data Center Operations Manager ensures disciplined execution of operational standards, structured change management, strong interconnection governance, and reliable site readiness across electrical, mechanical, and telecommunications domains.

This leader partners closely with Infrastructure, Engineering, IT, Security, and cross-functional teams to deliver industry-leading uptime and customer experience. Success in this role requires strong technical acumen, operational rigor, and the ability to lead and develop non-exempt personnel across multiple shifts in a 24×7 environment. Lead the execution of customer operations in a mission-critical environment. Monday-Friday (7am-3pm) What You Do Daily Operational Leadership

• Lead all aspects of 24×7 data center operations across assigned facilities.
• Develop and manage shift schedules to ensure consistent coverage and operational continuity.
• Establish clear performance expectations and drive accountability across shifts.
• Conduct regular one-on-one meetings, performance evaluations, and development planning.
• Foster a culture of professionalism, ownership, documentation discipline, and structured shift turnover.
• Evaluate staffing models, overtime utilization, and contractor support to ensure operational effectiveness.

Mission-Critical Operations & Infrastructure Stewardship

• Ensure reliable daily operation of mission-critical electrical, mechanical, and supporting infrastructure systems.
• Partner with Infrastructure and Engineering teams to coordinate repair and recurring maintenance activities, ensuring safe execution and minimal operational or customer impact.
• Participate in structured change management processes and provide operational approval for site-impacting maintenance activities.
• Ensure strict adherence to site-specific MOPs, SOPs, and EOPs.
• Maintain accurate and up-to-date site documentation including capacity tracking, power distribution records, cabinet layouts, and related operational documentation.
• Maintain real-time awareness of space, power, and cooling capacity and actively contribute to capacity planning discussions and decisions.

Customer & Interconnection Operations

• Plan and coordinate new customer installations including cage designs, cabinet assignments, and power provisioning.
• Oversee execution of customer installations, expansions, moves, adds, and decommissions.
• Ensure disciplined execution and documentation of customer work orders within the ticketing system.
• Maintain accountability for Meet-Me Room (MMR) operations and governance of fiber and copper cross-connect workflows.
• Ensure restoration coordination, labeling accuracy, and documentation integrity in a multi-tenant, carrier-neutral environment.
• Promote structured cabling standards and best practices aligned with TIA/BICSI guidance.
• Oversee remote hands services, incident response support, and participation in IT and Security-related activities as operational partners.
• Participate in customer tours and support pre-sales operational and technical discussions.

Change Management, Incident Response & Operational Governance

• Reinforce structured change management practices to ensure safe, organized, and well-documented site activity.
• Lead operational coordination during incidents impacting safety, uptime, customer service, or site readiness.
• Ensure clear escalation, accurate communication, and disciplined follow-through.
• Participate in operational reviews and manage to defined performance metrics.
• Analyze operational data to identify trends, mitigate risk, and drive continuous improvement initiatives.

Safety & Compliance

• Champion a safety-first culture aligned with OSHA and company safety standards.
• Coordinate vendor activities including maintenance contractors and service providers to ensure compliance with site procedures.
• Ensure operational readiness during weather events and off-hours conditions.
• Participate in site audits and operational reviews to reinforce compliance and governance standards.
• Maintain high standards of cleanliness and professional site presentation.