Head of Infrastructure Operations

Requirements

• Oversee the day-to-day operations of the infrastructure operations team, ensuring the timely resolution of incidents, problems, and service requests.
• Establish and enforce best practices, policies, and procedures for infrastructure operations to maintain a high level of system availability and quick incident resolution.
• Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
• Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance, reduce costs, and enhance operational capabilities.
• Manage relationships with hardware vendors and service providers, ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
• Develop and oversee the infrastructure operations budget, making strategic decisions to optimize resource allocation and control costs.
• Lead, develop and inspire a team of infrastructure operations engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Set clear performance goals, conduct regular performance reviews, and provide guidance and support for career development.