Desktop Support Technician

GoDaddy · United States, Santa Clara, California

Hybrid Full-time Not specified Operations

Job Description

Location Details: Santa Clara, CA

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day.

Join our team

Join GoDaddy’s Global IT Support team as a Desktop Support Technician in our Santa Clara office, where you’ll be the face of IT for employees who rely on technology to do their best work every day. In this hands-on, 100% on-site role, you’ll provide walk-up and escalated technical support, troubleshooting hardware, software, workplace technology, and connectivity issues while delivering an exceptional customer experience.You’ll collaborate closely with a globally distributed team of support professionals across North America, EMEA, and APAC, helping resolve both everyday technical requests and high-priority incidents in a fast-paced environment. Success in this role is driven as much by your communication, empathy, and problem-solving skills as your technical knowledge, making it an excellent opportunity for someone who enjoys helping people and learning new technologies.If you’re passionate about customer service, curious about how technology works, and looking to grow your career in enterprise IT, we’d love to hear from you.

Compensation:

The estimated pay ranges for this role are listed below. In addition to base pay, this role may be eligible for other forms of compensation, which may include a corporate bonus and/or equity awards, subject to the terms of applicable plans and individual eligibility.

Bay Area (Santa Clara, San Francisco) and Los Angeles:$79,500-$119,500 USDAustin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA:$68,500-$102,500 USDNew York City Metro, Kirkland/Seattle:$72,800-$109,200 USDAll other US locations not previously listed:$61,000-$92,000 USD

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Benefits

Provide front-line technical support to employees by diagnosing and resolving hardware, software, operating system, peripheral, and account-related issues, ensuring minimal disruption to productivity
Manage and prioritize incidents and service requests through the IT ticketing system, taking ownership from initial intake through troubleshooting, resolution, and follow-up communication
Configure, deploy, maintain, and support end-user devices including laptops, desktops, mobile devices, monitors, printers, conferencing equipment, and other workplace technologies
Partner closely with employees, HR, Workplace Services, Security, and other cross-functional teams to deliver a seamless technology experience for onboarding, off-boarding, office moves, and day-to-day operational needs
Deliver exceptional customer service by building strong relationships with employees, communicating technical solutions in a clear and user-friendly manner, and balancing multiple priorities in a fast-paced environment while continuously identifying opportunities to improve support processes
Experience supporting employees in a fast-paced, global organization
Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms
Experience supporting Windows and macOS environments
Familiarity with Microsoft 365, collaboration tools, and identity management platforms
Experience with device provisioning, onboarding, and offb-oarding processes
Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and endpoint troubleshooting
Experience providing in person / on-site technical support in an executive office environment

Requirements

1+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical support role, with hands-on experience supporting end users in a fast-paced environment.
Strong troubleshooting and problem-solving skills, including the ability to diagnose and resolve hardware, software, device, and user-related technical issues efficiently.
Experience managing service requests and incident tickets, with the ability to prioritize workload, maintain attention to detail, and drive issues through to resolution.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across global teams, support users with varying technical abilities, and explain technical concepts clearly.
Highly organized and customer-focused, with a passion for delivering an exceptional support experience while successfully managing multiple requests and competing priorities.