As a Technical Support Guide at GoDaddy, you will provide world-class customer experience to the Global customer base of the GoDaddy Aftermarket, serving as the liaison for all GoDaddy call center employees for Aftermarket related questions and issues. Respond quickly and efficiently to critical issues and open tickets via live chat, email, and phone. Become the go-to expert for Aftermarket products including Auctions, Expiry, Premium Domains, and Afternic. You will engage with buyers to improve the Aftermarket buying experience and with sellers to remove listing frictions. You will take ownership of resolving any issues promptly through various communication channels such as emails, phone calls, chats, and daily tasks. This role requires excellent communication skills to quickly build rapport and actively listen to customer needs, along with strong time management and multitasking capabilities in a fast-paced environment. Preferred qualifications include knowledge of domains, DNS, and GoDaddy products. The position is remote-based in Bulgaria, with a late shift schedule from 5pm to 1.30am EET, including some weekend working. GoDaddy fosters a diverse and inclusive culture, offering a range of employee benefits and resources to support work-life balance and career growth. The company is committed to diversity, equity, inclusion, and belonging, prioritizing these principles in employee and customer experience. GoDaddy is an equal opportunity employer that considers qualified applicants with criminal histories in accordance with legal requirements. The recruiting team is available to assist applicants through myrecruiter@godaddy.com.