Technical Support I in Helpdesk Department
in GoDaddy - Bulgaria, Remote - Bulgaria
Remote
Full-time
Mid
Permanent
Job description
See job offer description.
- We’re looking for a Technical Support professional to join our Investors and Enterprise Operations – Services & Care team. In this role, you’ll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You’ll work in an escalated support environment where quality, empathy, and attention to detail matter.
- Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You’ll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time.
- If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization.
- Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues
- Explain technical concepts in simple, straightforward language
- Provide accurate updates, set expectations, and ensure a positive support experience
- Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
- Escalate complex issues appropriately and document them clearly for higher-level teams
- Process transactions, payouts, account updates, and ID verification in line with policy
- Ensure accuracy and compliance when handling sensitive customer and financial information
- Maintain detailed case documentation in Salesforce and other internal tools
- Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work
- Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge
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Benefits
We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and
Job requirements
- Fluency in English is a requirement (Written & spoken)
- 1+ years of customer support or technical support experience
- Strong communication skills and the ability to explain technical issues in simple terms
- Experience using support tools such as Salesforce, Confluence, or similar platforms
- Ability to follow structured procedures while handling a variety of customer and operational tasks
- Comfort troubleshooting multi-step issues and learning new systems or technical concepts
- Strong attention to detail and ability to work with accuracy in a fast-paced environment
- You might have
- Knowledge of domains and DNS
- Previous knowledge of GoDaddy products