Junior Customer Support Specialist – Domains & Contracts (m/f/d)

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. Would you like to start a career in IT but have no prior experience in technical customer support? In this role, you will work in the areas of domains, contracts, and SSL certificates, learning step by step how to support customers with important questions and processes. You can expect clearly defined procedures, structured workflows, and comprehensive onboarding. You don’t need to be an IT expert, but you should have an interest in technical topics.

Your tasks:

• Handling customer inquiries related to domains and domain transfers
• Supporting customers with contract changes, cancellations, and administrative processes
• Assisting in the management of SSL certificates
• Communicating with international customers in both German and English
• A high volume of inquiries with varied but recurring business processes
• A clearly structured customer service environment with defined procedures
• Comprehensive, hands-on onboarding in domains, SSL, and contract processes
• A supportive team environment where you will learn step by step