Technical Support Specialist

Hostinger · Latin America, San Salvador / Villa Nueva / Tegucigalpa / San Pedro Sula / La Ceiba / Chile / Lima / Bogotá / Guatemala City / Ilopango / San Miguel / Santa Ana / Managua / León / Tipitapa

Remote Contract Mid Contract Customer Success

Job Description

Get ready to take your personal and professional growth to new heights! Be part of our journey

Three. Two. Onboard

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Requirements

Fluent in English (C1 or native), written and spoken.
Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
Excellent communication skills.
Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
Advanced understanding of web hosting technologies, server management, and performance optimization.
Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms.
Experience contributing to or improving AI-powered systems.