Technical Support Specialist in Customer Success Department
in Hostinger - Latin America, San Salvador / Villa Nueva / Tegucigalpa / San Pedro Sula / La Ceiba / Chile / Lima / Bogotá / Guatemala City / Ilopango / San Miguel / Santa Ana / Managua / León / Tipitapa
Remote
Contract
Mid
Contract
Job description
See job offer description.
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Benefits
Job requirements
- Fluent in English (C1 or native), written and spoken.
- Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
- Excellent communication skills.
- Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
- Advanced understanding of web hosting technologies, server management, and performance optimization.
- Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms.
- Experience contributing to or improving AI-powered systems.