DevOps Engineer (f/m/d) Customer Care AI Platform Team (hybrid)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams.

We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Our mission is to build a modern ecosystem for all IONOS customer support needs, supporting 8 million contracts across 10 markets.

We are building a next-generation AI platform designed to redefine customer interaction through high-performance, multimodal AI powered by state-of-the-art Speech-to-Speech (S2S) models and advanced LLMs. As a DevOps Engineer, you will build the foundation of this platform, designing distributed systems that power real-time pipelines and ensuring our AI scales seamlessly. Tasks

• Design, build, and maintain CI/CD pipelines and container orchestration workflows in collaboration with development teams.
• Maintain and optimize Debian-based Linux systems to ensure high availability and monitoring across multiple data centers.
• Automate infrastructure provisioning and maintain ISO security standards, including vulnerability management and dependency tracking.
• Architect and optimize low-latency streaming infrastructure for Speech-to-Speech (S2S) to ensure natural voice interactions.
• Host and monitor specialized AI tooling, including MCP servers, Vector databases, and caching applications.

Experience with telephony gateways (SIP/RTP), migrating VM-based infrastructure to containers, or exposure to AI-driven development workflows. Location: Berlin or Karlsruhe