Sr. Advisor AI Transformation & Automation – E-Commerce (f/m/d)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Are you passionate about the transformative power of artificial intelligence? We are looking for a Senior Advisor for AI Transformation to act as a strategic and operational catalyst for our e-commerce division. In this role, you will drive the evolution of AI in these areas and bridge the gap between cutting-edge innovation and practical implementation. You will ensure that our teams are at the forefront of AI-powered customer journeys and order processes.

Tasks

As a Senior Advisor, your mission is to empower our operational experts. You act as a strategic advisor, technical mentor and hands-on implementer – providing the tools, prototypes and knowledge our teams need to deliver excellence. Whilst the specialist departments retain responsibility for their results, you provide the AI-driven ‘how’ to complement their ‘what’.

• Process transformation: Support our teams in improving efficiency in the areas of campaign ideation, creation and analysis by identifying the right AI tools and integrating them into existing workflows.
• You will drive the AI transformation across our online shops and sales platforms, ensuring that the relevant organisations are fully on board
• Campaign effectiveness: Advise on the use of AI to enhance personalisation and effectiveness in campaigns and sales initiatives.
• Requirements engineering: Act as the lead for our internal tools by defining clear, high-quality business requirements that are implemented by the development teams within our core infrastructure.
• Prototyping & “Vibe Coding”: Get hands-on and create functional prototypes of AI-based processes using internal/external tools and natural language coding to prove concepts and validate requirements.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a ‘one-stop shop’ for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.