Kinsta is a leading managed WordPress hosting company serving over 120,000 businesses including startups, universities, and Fortune 500 firms. We pride ourselves on a 97% customer satisfaction rating and a remote-first, flexible work culture. As a Support Engineer, you will be responsible for delivering technical support to customers using your technical knowledge and communication skills through live chat. The role requires taking ownership of customer issues, troubleshooting and resolving them, and escalating unresolved problems to internal teams when appropriate. You will provide prompt and accurate feedback, continuously improve technical and non-technical skills, and work the shift from 4 PM to 12 AM UTC. Key qualifications include fluency in English, excellent written communication, and online customer service experience. Preferred skills include Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, caching, WordPress architecture and WP-CLI, command line proficiency, and familiarity with Cloudflare, Buildpacks, Dockerfiles, Git repositories, npm, or Composer. Benefits include an annual remote expense budget, flexible PTO, paid parental leave, professional development budget after one year, sabbatical after three years, healthcare benefits for employees in select countries, and pension/401k plans for eligible employees. Kinsta is an equal opportunity employer committed to non-discrimination. Applicants consent to personal data processing as per Kinsta’s Privacy Policy. Artificial intelligence tools may support the hiring process, but final decisions rest with humans.