Account Services II

The compensation for this position is $18.50 CAD hourly, plus monthly bonus incentives. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.

What you’ll do & how you’ll make your mark:

• Establishes self with strong online marketing expertise and continually learns/expands online marketing knowledge and knowledge of company product suite

• Acts as the point of contact for customers within the company Professional Services product suite, with a primary focus on online marketing and website services

• Exhibits strong, polished customer communication via regular phone and email communication with customers

• Builds strong, long-term customer relationships and maintains regular contact with customers

• Communicates website and digital marketing campaign strategies, updates, and performance data to your assigned customers, ensuring the customer understands the next steps, direction, and performance

• Analyzes online marketing campaign performance and discusses recommendations/next steps with the customer

• Creates web performance reporting as required for customers

• Properly documents all client interactions

• Exhibits strong ownership and accountability of customer calls – treat the customer experience as your own from start to finish and communicate customer needs to appropriate department leaders.

• Resolves customer issues effectively by applying active listening skills, strong empathy, and the ability to quickly identify the root cause of the customer’s issues

• Acts as the voice of the customer -communicates customer feedback, opportunities and trends to appropriate department leaders communicate

• Sets appropriate customer performance expectations and promote value of product/services

• When appropriate, recommends upsell and cross-sell product suggestions that can benefit the customer’s web presence

• Act as a team mentor to assist in training and development for other members of the team.

• Act as a subject matter expert to assist in team workshops, training, and projects to increase overall team expertise.

Shows aptitude and behavior needed for Account Manager II role – including:

• High degree of accountability

• Strong personal organization

• Excellent communication skills

• Positive collaboration with other team members

• Demonstrates creative thinking and problem-solving techniques

• Strong desire for continuous learning

Why you’ll love us.

• We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.

• Work-life balance.Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences.We’re proud of our culture of diversity and inclusion.

• We foster a culture of belonging.Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

• Where can we take you?We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

#NetworkSolutions

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.