Quality Specialist

We are seeking a dynamic and motivated Sales Quality Specialist to join our team. The Sales Quality Associate will play a crucial role in ensuring the quality and effectiveness of our sales interactions. This individual will be responsible for evaluating sales interactions, providing constructive feedback to leadership, monitoring compliance with company policies, and identifying opportunities for improvement. The Sales Quality Associate will work closely with sales teams and leadership to drive sales performance and uphold company standards.

What you’ll do:

• Evaluate sales interactions to ensure adherence to our sales consultation process and company policies.

• Provide detailed feedback to sales leadership on interactions, focusing on areas for improvement and best practices.

• Identify and communicate compliance issues related to important company policies.

• Identify and communicate opportunities for leaders to enhance the performance of their teams.

• Monitor agent and team behavior trends, identifying areas for improvement and opportunities for growth.

• Identify, document, and raise agent behavior escalations to leadership.

• Stay current with all sales processes, systems, products, policies and general knowledge by attending all provided training, reviewing all agent resources and materials.

• Act with the highest integrity on behalf of the company to ensure all processes are adhered to

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.