Deal Desk Analyst

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

Pantheon is scaling thoughtfully, and we want you to be a key player in our business transformation. As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting, acting as a trusted advisor to ensure scalable growth for the entire business. You are a strategic business thinker with excellent communication and collaboration skills, thriving in a fast-paced, dynamic environment. This position reports to our Senior Deal Desk Manager.

In this role, you will manage first-line approvals for the deal approval process, including complex deal structuring and accelerating deal closures. You will collaborate with sales and customer success teams to identify customers’ critical business issues and assist in structuring transactions that align with both client requirements and customer needs.

What You’ll Do

• Serve as a trusted adviser to Sales on Enterprise deal-related matters.
• Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning.
• Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels.
• Manage the queue and approval process for sales orders, escalating as required.
• Work closely with Sales Management, Finance, Legal, and Support teams.
• Drive best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues.
• Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency.
• Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices.
• Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines.