DC Ops Technician III – UK – LON3-Slough Datacenter

Rackspace Technology™ is a leading end-to-end, hybrid cloud and AI solutions company. We can design, build, and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Named a best place to work by Newsweek and Forbes, we attract and develop world-class talent to deliver a Fanatical Experience™ – so our customers can achieve better outcomes and stay ahead of what’s next.

TheData Centre Operations Technician (L3)owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

You must be able to work a flexible schedule, supporting a team doing 24x7x365 coverage, including holidays and weekends.

This role is2ndshift(1pm-10pm) 5 days p/week, rotating between Sun-Thurs and Tues-Sat.

Key Accountabilities

• Utilize custom monitoring software and internal ticketing system to provide customer support

• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components

• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies

• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server

• Simple operating systems administration to include troubleshooting of login, password and connectivity issues

• Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers

• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances

• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays

• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required

• Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling

• Provide technical communication relating to customer configurations in a concise, professional manner

• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed

• Execute and maintain meticulous 5S and housekeeping practices

• Demonstrate no less than full performance in a continuous, consistent, measurable manner

• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers

• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

#LI-LP2

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security – to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.