Professional Services Project Manager – UK

Role Summary

The Project Manager leads complex, high-value, multi-workstream projects within Rackspace’s major accounts, operating independently and serving as the senior delivery presence at project level. You will own delivery end-to-end on projects, define the governance framework for your accounts, act as the primary customer escalation point.

Key Responsibilities

• Lead complex, high-value, multi-workstream projects within major accounts independently, applying stage gates at Start, Plan, Build, and Close.

• Ensure all projects are on track, within scope, budget and meet quality and project excellence requirements

• Oversee project-level planning, execution, and governance across multiple workstreams and stakeholders.

• Develop and maintain detailed project plans using tools like Microsoft Project (MSP), MS Excel, MS Planner- as per the customer request.

• Serve as the primary customer escalation point for project-level risks, resolving issues before they reach the steering committee.

• Manage executive-level customer stakeholder relationships.

• Coach and mentor Project Managers and Coordinators within the team

• Identify account-level risks, expansion signals, and renewal considerations proactively

• Contribute to resource capacity planning and program pipeline reviews

• Drive continuous improvement through lessons-learned submission

• Define the project governance framework and reporting cadence per account and chair the Project Board.

• Travel & be onsite with customers as & when required (current customer project London based)