Sales Executive II – San Antonio, TX (Hybrid)
Rackspace ·
United States, 2 Locations
Hybrid Full-time Not specified Sales
Job Description
- Requires working knowledge and experience in own job discipline and broadens capabilities
- Continues to build knowledge of the company, processes and customers
- Performs a range of assignments related to job discipline
- Uses prescribed guidelines or processes in analyzing situations
- Receives a moderate level of guidance and directionCritical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities - Other Incidental tasks related to the job, as necessary.
- Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.
- Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.
- Owns forecasting and account planning on a monthly/quarterly/annual basis.
- Leads a defined sales process for all Rackspace solutions.
- Cultivates new business opportunities for new and/or existing accounts.
- Meets with qualified leads to better understand customer needs and provide proposals.
- Leads efforts to create proposal for solution to prove value add.
- Leads the negotiation, closure, and documentation of customer renewals for customers.
- Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
- Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.
- Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
More Offers from Rackspace
Staff Database Reliability Engineer
Rackspace · Remote
Remote Full-time Senior
Senior Project Manager – UKSS
Rackspace · Hayes Hyde Park Hayes
Not specified Full-time Senior
Network Engineer III (F5)
Rackspace · Seattle, WA
Hybrid Full-time Not specified
Automation Engineer IV (Python and Ansible)
Rackspace · Remote
Remote Full-time Not specified
Professional Services Delivery Architect, Specialty Domain – IN
Rackspace · Remote
Not specified Full-time Senior
Solution Director; Analytics, AI/ML
Rackspace · Hayes Hyde Park Hayes
Not specified Full-time Senior