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Domain Technical Support Specialist (2nd line, tickets)

Reg.ru  ·  Russia, Moscow
Not specified Full-time Not specified Customer Support

Job Description

Reg.ru is hiring a Domain Technical Support Specialist (2nd line, tickets) for the expanding domain-renewals, website-security team.

Responsibilities:

  • Consult customers on shared-hosting, VPS, domain and SSL ordering/renewal
  • DNS-server configuration
  • Communicate via tickets and chat (no calls, no scripts)
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Requirements

  • DNS principles understanding; basic MySQL
  • Linux command line basics
  • Desire to develop in IT
  • Clear written communication