Customer Success Management Mid Market – Internship

OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. Our offices are located inParis, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU ?

Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers.

Your mission will be to support CSMs in engaging and developing our customer base, with a particular focus on customer outreach, QBR preparation, and customer follow-up help. You will also contribute to improving CSM processes and customer data, helping the team deliver a high-quality and proactive customer experience at scale.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges. The team works closely on customer engagement, process improvement, and cross-functional projects with other internal teams.

YOUR DAILY ROUTINE

Tasks

• Launch and coordinate customer outreach campaigns alongside CSMs, from customer segmentation and campaign preparation to follow-up and results tracking

• Support the preparation of Quarterly Business Reviews (QBRs) by gathering relevant customer insights and data, structuring key messages, and preparing presentation materials

• Organise, prepare and participate in customer meetings alongside CSMs, in particular for mid-market customers

• Write meeting summaries and ensure follow-up actions are clearly identified and tracked

• Analyze customer feedback and usage data to identify relevant insights and engagement opportunities

• Contribute to cross-functional projects to improve CSM processes, tools, and customer journeys

• Support the team in maintaining high-quality customer data and using CSM tools and dashboards for customer monitoring

HARDSKILLS :

SOFTSKILLS :

WHAT YOU WILL FIND AT SCALEWAY ++++

Why join the Scaleway adventure ?

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

THE NEXT STEPS …

Internship start date: January 2027

Location: Paris