Administrator, Enterprise Systems

We are looking for a talented Enterprise Systems Administrator to join our growing global team at Sectigo.

The Enterprise Systems Administrator will play a crucial role in enhancing our ERP systems,driving efficiencyand effectivenessacross the organization. The SA will maintain users in various platforms such asOracle NetSuite, Maxio, Workday and other platforms. The SA will need to have knowledge about audit compliancy rules affecting system administrators and documentation of tasks. The SA will monitor help desk tickets and provide service to end users on various ERP platforms, find solutions and expected outcomes, and delivery timetables. While some project management and technical administration tasks may be involved, the primary focus will be on documentation and analysis of solutions for various issues.A strong understanding of NetSuite ERP, Maxio Billing, Workday HCM is required.

Primary Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with business and project goals.
• Document detailed system specifications, including both functional and non-functional requirements.
• Create comprehensive use cases, process flows, and wireframes to illustrate system functionality and user interactions.
• Work closely with development teams to ensure accurate implementation of requirements.
• Identify and mitigate roadblocks and risks during project planning, proposing effective solutions.
• Develop and maintain UAT test cases and coordinate testing efforts.
• Communicate effectively with business leaders to align project goals and expectations.
• Monitor project progress, track deliverables, and adjust timetables as needed.
• Provide ongoing support for system enhancements and updates.
• Create and deliver training materials and sessions for end-users to ensure effective use of systems.
• Other duties assigned and related to the nature of this role and company initiatives.
• Be able to Review all ERP related issues and provide solutions. Development experience is a plus.

More information about this role:

• This is a full-time position, working in ahybrid model, and reporting to ourOttawa (Kanata) officeat 1125 Innovation Drive, Kanata, ON
• The targeted compensation package for this role is between CAD $110,000 and CAD $140,000 subject to internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Sectigois the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.