Enterprise Renewal Manager, SMB & MidMarket

We are looking for a talented Enterprise Renewal Manager, SMB & MidMarket to join our growing global team at Sectigo.

Here are the core functions, responsibilities, and expectations for this role:

• Manage a portfolio of client renewals for assigned regions and territories from end to end, including identifying and helping mitigate roadblocks at an early stage to ensure successful and on-time delivery of processes and contract execution.
• Partner with colleagues in customer success and sales teams to provide seamless support during renewals – especially in those renewal cycles that include expansion or add-on opportunity.
• Identify and manage client stakeholders and build and maintain relationships with key individuals.
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
• Identify commercial opportunities to increase Customer’s utilization of our platform and work with the sales team to take advantage of any opportunities.
• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.
• Super user of Salesforce and LinkSquares to manager our CPQs through the renewal process.
• Support the growth and further development and automation of renewal processes for the business.
• Manages end-to-end forecast under your territory portfolio of client renewals.
• Mitigating down sales and maintaining a strong baseline and increasing renewals.
• Design and implement a data-driven sales plan that achieves revenue growth targets.
• Define repeatable processes and playbooks to scale revenue growth and maximize sales efficiency.
• Accelerate customer usage, adoption, and satisfaction while developing long-term strategic relationships with key accounts.
• Develop presentations that clearly and concisely illustrate the value of our solutions to prospects and key stakeholders.
• Coordinate sales efforts collaboratively with Product, Marketing and Legal teams.
• Use Salesforce to manage all aspects of a sales pipeline and provide accurate forecasts on a weekly basis.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

• This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Enterprise Renewals, SMB & MidMarket.

• The targeted compensation package for this role is between CAD 70,000 and 80,000, between base salary and commissions for the OTEs based on achievements, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs, market trends, and assigned territory potentials.

Sectigois the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.