Internal Communications & Enablement Specialist

What you’ll do & how you’ll make an impact.

• Create and distribute communications, FAQs, InfoPops, job aids, scripts, and other enablement resources to support product launches, operational updates, business initiatives, and customer experience improvements.

• Work cross-functionally with sales and support leadership, product marketing and brand management to achieve top KPI’s.

• Collect feedback and iterate quickly on delivered enablement assets and collateral.

• Support initiatives that improve frontline readiness, operational effectiveness, customer experience, and adoption of new products, programs, and processes.
• Simultaneously support various projects, tests and other early state initiatives for multiple stakeholders.

• Gather and share frontline feedback to help improve tools, communications, processes, and programs.

• Represent frontline perspectives by sharing feedback and insights with Product, Marketing, and Operational stakeholders.

• Act as a trusted advisor and partner by providing guidance on enablement communications, frontline readiness, and information delivery strategies.

Skills/Attributes:

• Ability to execute and drive results: Strong organizational and project management skills with the ability to manage multiple stakeholders, prioritize effectively, and deliver high-quality work in a fast-paced environment.

• Inquisitive: Naturally curious and analytical. Able to identify information gaps, ask thoughtful questions, anticipate frontline and customer needs, and drive continuous improvement.
• Communicative: Strong relationship builder who communicates effectively across all levels of the organization and collaborates successfully with cross-functional teams.

• Desire to Lead and be a Leader:Acts as a trusted advisor and influential partner, helping stakeholders make informed decisions and driving alignment across teams.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.