Data Center Technician – Ashburn

GoDaddy · United States, Ashburn, Virginia

Hybrid Full-time Not specified Data

Job Description

Location Details: Ashburn, VA

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is an in-office position and you’ll be expected to work full-time in our Ashburn data center location, and therefore must live within commuting distance. You will work from this office beginning on your first day.

Join our team

GoDaddy’s Data Center Operations team keeps the physical infrastructure behind our products running around the clock. In our Ashburn, VA data center, you’ll be the advanced technical liaison between our technology teams and the data center environment, working a Monday-Friday afternoon shift alongside a team that supports mission-critical storage, network, and server systems. You’ll work our ticketing queue, take on the more complex hardware problems that come through the door, and help junior Technicians build the skills to grow into the next stage of their careers.

Compensation:

The estimated pay ranges for this role are listed below. In addition to base pay, this role may be eligible for other forms of compensation, which may include a corporate bonus and/or equity awards, subject to the terms of applicable plans and individual eligibility.

Bay Area (Santa Clara, San Francisco) and Los Angeles:$40.14-$60.34 USDAustin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA:$34.62-$51.92 USDNew York City Metro, Kirkland/Seattle:$36.92-$55.38 USDAll other US locations not previously listed:$31.01-$46.39 USD

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Benefits

Troubleshoot, diagnose, and resolve complex hardware failures on mission-critical storage, network, and server systems using physical, remote, and operating system tools
Perform break-fix on servers of any type, including server migrations such as moving drives into a new-generation chassis while preserving the RAID configuration
Deploy servers and network devices – switches, load balancers, and related infrastructure – including data and power cable management, testing, and installation
Own inventory and logistics, receiving equipment from OEMs in Workday, shipping equipment out, completing monthly break-fix parts inventory, and running inventory audits
Manage and prioritize the ticket queue to meet Service Level Agreements with business partners, while training and developing junior Technicians and maintaining documentation for the equipment you support

Requirements

3+ years of hands-on experience in a data center environment, working tickets independently and resolving complex issues with minimal direction. Experience supporting enterprise customers in an operations environment, with clear verbal and written communication and a track record of conducting effective training.
Intermediate skills in two or more of these areas: Linux and/or Windows systems administration, networking concepts, scripting or programming (Python, Bash, PowerShell, Java, Perl, Ruby, or PHP), or data center architecture.
Intermediate experience with IT hardware concepts: RAID, storage, hardware diagnostics and repair, SAS/SATA, boot process and boot loader, file systems, directory structure, and base operating system installation.
Working knowledge of core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, LDAP), remote management protocols (KVM, iDRAC, IPMI), and network device and protocol configuration. Familiarity with ITSM concepts such as ITIL 4 and Agile methodologies, rack and power optimization, and hardware lifecycle management.
Available for afternoon shifts, an on-call rotation, and travel between data center sites when needed. Ability to move equipment weighing up to 50 pounds throughout the shift.