Junior Customer Service and Technical Support Specialist

Scope of responsibilities:

• Handle customers on inbound hotline per home.pl standards (phone, email and chat channels).
• Sell products and services based on customer needs analysis and meet sales targets.
• Comprehensive advice and resolution of customer technical, billing and after-sales issues.

Expectations:

• Customer-centric attitude, strong communication skills, ease in dialogue with business customers.
• Willingness to work shift system (including weekends and holidays).
• Customer service experience; active sales or technical support experience welcome.
• Fluent computer and IT tools usage, basic knowledge in this area.
• Ability to work effectively under time pressure in dynamic environment.
• Minimum secondary education.