Junior Marketplace Product Support Specialist

Responsibilities:

• You’ll be a specialist able to answer every customer question about our offer, and provide technical, billing and after-sales support for Marketplace services including Microsoft Office 365, Google Workspace, antivirus programs, TeamViewer/AnyDesk.
• Customers contact you via phone, email or chat.
• Based on customer needs analysis, you propose additional services matched to customer expectations, helping meet sales targets.
• Additional back-office tasks and contact with our partners as needed.
• Contact our customers on current tasks or retention/sales actions.
• We work in a close-knit team, Monday to Friday, shift system, 8am-8pm hours.

Expectations:

• Customer-centric attitude, strong communication skills.
• Willingness to work shift system (including weekends and holidays).
• Customer service experience; active sales or technical support welcome.
• Fluent computer and IT tools usage.
• Ability to work effectively under pressure.
• Minimum secondary education.