Email Support Specialist

Mijndomein · Netherlands, Almere

Not specified Full-time Not specified Customer Support

Job Description

Mijndomein has been at the forefront of the domains, webhosting and websites market in the Netherlands for years, as part of The Sharing Group. With a strong customer focus, we serve hundreds of thousands of entrepreneurs.

As Email Support Specialist, you handle customer email inquiries for our domain, hosting and website services.

Your responsibilities:

Respond to customer email inquiries professionally and accurately.
Resolve technical issues with hosting, email and domains.
Document customer interactions.
Escalate complex cases when needed.
Contribute to FAQ and knowledge base.

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Requirements

Experience with customer contact via email and chat; able to take phone calls when needed.
Knowledge of various email clients, ability to interpret email headers, understanding of DNS, SPF, DMARC, DKIM, POP and IMAP.
Available minimum 32 hours per week (schedule flexible, discussed with you).
Fluent Dutch (spoken and written).
Spoken/understanding English.
Available 2 days per week at the office.
Open to an AI-first way of working – enjoys exploring new tools as the team adopts them.
Most important: what you don’t know yet, we’ll teach you. Curiosity and motivation are equally valuable to us.