Business Intelligence Analyst, Associate

Job Description for Business Intelligence Analyst, Associate

What you’ll do & how you’ll make your mark.

• Maintaining existing reports / dashboards and recommend ideas to enhance the same, send communication to stakeholders with business insights and development
• Creating new reports / dashboards as per requirement
• Write ad-hoc reporting queries using SQL / other query constructs to dynamically generate dashboards and reports.
• Manage and respond in a timely fashion to ad-hoc requests from business users.
• Identify areas to increase efficiency by aiding automation of existing data processes.
• Manage rostering and forecasting to meet contact volumes and service level
• Abide by our organization’s Information security policies and guidelines. Information security is the responsibility of every individual working for the organization, and all employees must always follow the organization’s Information Security Policies.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.