Professional Services Onboarding Associate

Who we are.

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.

What you’ll do & how you’ll make your mark.

• Functions as the Point of Contact (POC) for customers and project team members
• Conducts a project walkthrough with the Web Designer and Web Developer to discuss the scope and project timelines
• Provides timely and accurate updates on project statuses, milestones and
  deliverables to the customer and the team handling the project
• Coordinates with customers with new orders and needing post-project
  assistance
• Provides website quotations and/or assist customers in purchasing the
  recommended product or service that they need
• Works with the Business Development Specialists (BDS) to on-board new clients and develops existing client relationships
• Establishes rapport with clients by ensuring projects are developed within the scope, based on their requirements and delivered within schedule
• Ensures all information and statuses are updated across our system tools
• Communicates with the customers in the most understandable and composed manner, and resolves promptly issues raised by them
• Develops a trusted advisor relationship with the key accounts, customer
  stakeholders, and executive sponsors
• Provides customer support on bookings for graphics and website projects
  through email and phone
• Deliver excellent customer service on a day-to-day basis
• Ensures to take responsibility and ownership of the projects handled
• Ensures that projects are delivered on a timely manner
• Identifies issues with the current processes and provides alternatives and/or solutions to the Team Leader
• Deals promptly and swiftly on escalated cases due to bad customer service and/or web design/development quality
• Accommodates any ad hoc requests from clients and provides consultations, if necessary
• Abides all processes and guidelines directed by the department head and other departments

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.