For the past two years, the same prediction has been repeated across tech media. AI will replace customer support. Chatbots will answer everything. Support teams will shrink or disappear. It sounds convincing in theory. In practice, companies that actually run AI in production are discovering something very different.
Category: Industry reports
The web hosting market continues to grow, but running a hosting business is becoming more complex each year. A global survey of 446 hosting providers...
When people talk about AI in customer support, they usually imagine a chatbot answering simple questions. But in reality, the most interesting implementations go much deeper than that. A good example is Hosting.com - a global hosting company with more than 900 employees and around a million support conversations every month.
In 2025 and early 2026, Newfold Digital, the private equity-backed company behind major hosting brands like Bluehost, HostGator, and Network Solutions, moved from being an infrastructure giant to a...
Nothing explodes on March 15 at 00:00, and existing certificates keep their original expiry dates. The change hits when you issue or reissue certificates from that point on: the maximum lifetime drops to 200 days, and the industry is already committed to shrinking it further.
A major outage hit Amazon Web Services in the United Arab Emirates after “objects” struck a data centre building, causing sparks and a fire. Local emergency crews cut power to the facility as they worked to put out the fire. What started as a problem in one Availability Zone later spread into a wider regional failure, with two zones.
Hetzner is raising prices across its portfolio beginning April 1, 2026, and the change doesn’t only hit new customers. The company confirms the new pricing applies to both new orders and existing products, and even orders placed before April 1 can be billed at the new rates if delivery happens after that date.
The Government of Monaco lost an attempt to seize Monaco.com from a private owner using UDRP. This was proof that governments do not automatically control...
EuroDNS published a new price update on 29 January 2026, covering more than 30 TLDs with higher retail prices.The changes are passed through by EuroDNS...
On January 26, 2026 S&P Global, one of the three largest rating agencies in the world, published its latest report on Newfold Digital: “Upgraded To...