Service Desk Data Center Enterprise
Aruba ·
Italy, Arezzo, Italy
Hybrid Full-time Not specified IT Operations
Job Description
Aruba S.p.A. is the Italian leader in cloud, data centers and digital services. This role is part of the Enterprise Service Desk for our data-center customers. Position reserved for candidates registered under Law 68/1999 (protected categories) per Italian regulation.
What you will do:
- Handle first-level incidents and service requests from enterprise data-center customers via phone, email and ticketing
- Diagnose connectivity, hosting, server and cloud issues; route complex cases to the right specialist team
- Update CMDB, knowledge base and customer communications throughout the ticket lifecycle
- Coordinate with on-site DC operations and account managers
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