Director of Revenue Operations

Who We Are

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We’re the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

As theDirector of Revenue Operations, you’ll play a pivotal role in driving operational excellence and scalable growth across our go-to-market (GTM) organization. You’ll unify Sales, Marketing, Customer Success, Partnerships, and Finance by ensuring that data, systems, and processes all point to one north star – revenue. This is a highly visible leadership position that blends analytical acumen with strategic execution. The ideal candidate brings deep SaaS experience, a passion for optimizing the revenue engine, and the technical ability to build scalable systems and processes from the ground up.

What you’ll do & how you’ll make your mark.

Strategic Leadership & Alignment

• Design and lead the Revenue Operations function to improve the go-to-market processes that connect Marketing, Sales, and Customer Success with our customers to drive growth.
• Partner with GTM leadership to align forecasting, planning, and performance metrics.
• Manage annual and quarterly sales planning processes including pipeline reviews, territory design, and quota allocation.
• Build, lead, and develop a high-performing Revenue Operations team.
• Lead operational reviews and drive accountability across all revenue-generating functions.

Process Optimization & Technology Enablement

• Develop and maintain scalable operational frameworks to improve pipeline management, forecasting accuracy, quota setting, and compensation planning.Ensure operational rigor across the revenue funnel: lead acquisition → conversion → retention → expansion.
• Build operational frameworks to support sales motions, lead management, and customer lifecycle processes.
• Evaluate and oversee the revenue technology stack, ensuring tools and workflows enable seamless collaboration, automation, and data accuracy.
• Identify opportunities to streamline workflows and enhance cross-functional alignment.

Analytics, Forecasting & Reporting

• Build world-class forecasting, analytics, and reporting frameworks to deliver predictable and data-driven insights.
• Define and track key performance metrics and KPIs (MRR growth, churn, renewal rates, sales velocity, conversion rates, pipeline coverage, forecast accuracy, etc.).
• Monitor and report on revenue metrics, pipeline health, and conversion rates.
• Translate insights into actionable recommendations to guide GTM strategy and execution.

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.