GoDaddy, the largest services platform for entrepreneurs globally, is seeking an experienced Principal Product Manager to spearhead its Generative AI Support Agent Assist product. This role involves strategic vision and roadmap development to transform digital care offerings, focusing on AI technology that enhances customer interactions and support experiences. The candidate will collaborate with internal customer care teams to identify pain points and innovate solutions, driving product development and experimentation through hypothesis formulation and testing to optimize user satisfaction and business outcomes. Agile leadership is crucial, as the role requires managing scrum teams, prioritizing work, and aligning resources, including coordinating with external partners for timely product delivery. Cross-functional collaboration, stakeholder communication, and market analysis are key responsibilities to maintain competitive advantage and innovation vitality. The ideal candidate has over 8 years of product management experience, proficiency in Agile methods, a strong grasp of Generative AI technologies, and a passion for customer-centric design supported by data-driven decisions. Additional advantages include experience with support center products, CRM systems, and software engineering background. GoDaddy offers a diverse and inclusive culture, with benefits tailored to role and location, including paid time off, retirement savings, bonus eligibility, equity grants, health benefits, parental leave, and support for entrepreneurial endeavors. This hybrid role requires residence within commuting distance of Pune and embraces flexible working arrangements. GoDaddy is committed to equity, inclusion, and equal opportunity employment, encouraging applications from diverse backgrounds and providing assistance through its recruitment team.