Malware & Abuse Engineer

Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.

That’s because, to us, each day is a chance togrow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly – our leaders don’t hold our hands, but they’re in our corner whenever we ask for help – and our environment isflexibleandremote-first.

As our new Malware & Abuse Engineer, you’ll ensure platform integrity by monitoring and remediating malware, spam, and abuse issues, playing a critical role in protecting our customers and keeping them informed every step of the way. The ideal Kinsta Malware & Abuse Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.

This role’s shift needs are within EMEA time zones (our team uses UTC for scheduling).

What You’ll Do:

• Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed.

• Investigate and resolve malware situations escalated from the Support team.

• Write and document new malware signature rules for our customer scanning tools.

• Document processes and workflows for remediating malware infections and requesting the removal of blocklisted IP addresses.

• Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers to these issues as necessary.

• Provide ongoing feedback and work with internal teams to improve malware detection and remediation tools.

• Receive, validate, and process DMCA notices and counternotices.

• Monitor internal tools to identify users who misuse Kinsta’s platform or use excessive resources.

• Collaborate with internal teams to gather the information customers need to resolve resource overuse or platform abuse, and monitor customer progress towards resolution.

• Collaborate with internal teams to recommend plan upgrades for customers facing resource constraints.

What You Bring To The Role:

• You are completely fluent in English with excellent written communication skills.

• Experience detecting, investigating, and resolving intricate malware infections present primarily within PHP and JavaScript.

• Experience writing and applying regular expressions.

• Familiarity with WordPress: database structure, file/directory structure, wp-config.php directives, and common malware vectors.

• Comfort working in a command line environment, as much of our tooling is command line based.

• Consummate professionalism: we’re a distributed team and we expect you to act like the professional we know you are. That means excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.