Customer Service Agent in Customer Service Department
in KnownHost - United States, Birmingham, AL, USA
Salary value: $13–19/hour
On-site
Full-time
Entry
Full-Time
Job description
See job offer description.
Manage sales and billing inquiries through tickets, live chat, and phone. Identify customer needs and match them to appropriate hosting packages, guide new customers through onboarding, coordinate migrations, consistently exceed customer expectations. Full-time only; sole hosting employer requirement.
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Customer Service Agent in KnownHost United States, Birmingham, AL, USA
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Technical Support Operator – Remote... in KnownHost United States
14 - 20 USD per hour
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Benefits
- $13-19/hr based on experience
- comprehensive health/dental/vision insurance
- up to 20 days PTO with flexible scheduling
- free web hosting
- company-paid outings
- frequent catered lunches
- coffee/tea/slushies
Job requirements
- Strong written and spoken English
- web hosting environment familiarity
- Linux knowledge preferred
- cPanel/WHM/Plesk/DirectAdmin experience (bonus)
- WordPress/Drupal/Magento familiarity
- valid driver’s license