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Customer Service Agent

KnownHost  ·  United States, Birmingham, AL, USA
$13–19/hour
On-site Full-time Entry Customer Service

Job Description

Manage sales and billing inquiries through tickets, live chat, and phone. Identify customer needs and match them to appropriate hosting packages, guide new customers through onboarding, coordinate migrations, consistently exceed customer expectations. Full-time only; sole hosting employer requirement.

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Benefits

  • $13-19/hr based on experience
  • comprehensive health/dental/vision insurance
  • up to 20 days PTO with flexible scheduling
  • free web hosting
  • company-paid outings
  • frequent catered lunches
  • coffee/tea/slushies

Requirements

  • Strong written and spoken English
  • web hosting environment familiarity
  • Linux knowledge preferred
  • cPanel/WHM/Plesk/DirectAdmin experience (bonus)
  • WordPress/Drupal/Magento familiarity
  • valid driver’s license