Technical Support Operator

KnownHost · United States, Remote, U.S.

$14–20/hour

Remote Full-time Mid Technical Support

Job Description

Provide front-line customer support via 24/7 helpdesk. Troubleshoot email delivery, cPanel, Plesk, DirectAdmin, DNS, FTP, SSL, Apache, and service-related problems. Ensure customer satisfaction and exceed expectations. Day shift CST timezone.

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Benefits

$14-20/hr based on experience
comprehensive health/dental/vision insurance (US only)
flexible scheduling
paid vacation
additional perks

Requirements

Deep Linux knowledge and bash shell proficiency
cPanel/WHM, Plesk, or DirectAdmin expertise
Apache, PHP, MySQL, POP3/IMAP/SMTP, FTP, DNS
excellent written English
multitasking under pressure