Technical Support Operator in Technical Support Department
in KnownHost - United States, Remote, U.S.
Salary value: $14–20/hour
Remote
Full-time
Mid
Full-Time
Job description
See job offer description.
Provide front-line customer support via 24/7 helpdesk. Troubleshoot email delivery, cPanel, Plesk, DirectAdmin, DNS, FTP, SSL, Apache, and service-related problems. Ensure customer satisfaction and exceed expectations. Day shift CST timezone.
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Benefits
- $14-20/hr based on experience
- comprehensive health/dental/vision insurance (US only)
- flexible scheduling
- paid vacation
- additional perks
Job requirements
- Deep Linux knowledge and bash shell proficiency
- cPanel/WHM, Plesk, or DirectAdmin expertise
- Apache, PHP, MySQL, POP3/IMAP/SMTP, FTP, DNS
- excellent written English
- multitasking under pressure