#incident — Web Hosting News

All web hosting articles tagged #incident — 2 results.

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Most of Hostinger’s Hardest Support Cases No Longer Transfer to a Human. The Human Coaches the AI Instead.
Natalia Nowak · 9 Sep 2026 · 6 min read
#agentic-ai#ai#hostinger
Hostinger has merged its support assistant Kodee with its marketing and SEO agents into Hostinger Agent. The bigger change is behind it: on the one conversation in ten the AI cannot settle alone, a specialist advises it instead of taking over, and hard-case resolution rose from 41 to 72 percent.
Articles tagged #incident
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Proton’s Frankfurt Outage Report: 20 Minutes to Critical, and Hardware Too Scarce to Sacrifice
by Natalia Nowak · 31 Aug 2026 · 5 min read
Proton's outage report is direct about what went wrong: a night-time filter change on both compressors killed the cooling, AI-era density cut the time-to-critical from hours to 20 minutes, and engineers chose to power servers down rather than lose hardware the AI boom has made hard to replace.
Industry reports
CyberPanel vulnerability incident
by Kamil Kołosowski · 29 Oct 2024 · 2 min read
Today, on the pages of WebHostingTalk.com, a user reported a troubling issue with CyberPanel, drawing immediate attention from the community. The user, “mobin,” shared details of an unusual CPU spike on their server, which, upon investigation, turned out to be the result of crypto-mining malware running with root-level permissions.
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